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ResellerAdvantage TroubleShooting Problems Starting Up Reseller Advantage Problems Connecting To The Database Problems Importing Distributor Products Connection seems slow from client machine(s) Licensing, problems adding users Data problems (i.e. I just added a contact record, now it's not there or looks wrong) Protection Violation or other runtime errors Note: these troubleshooting suggestions DO NOT apply to users who are using an EVALUATION copy of Reseller Advantage that was downloaded from our website. These only apply to users who are using Reseller Advantage with their own DBMS. Problems Starting Up Reseller Advantage The most common questions and problems occur when you try to run Reseller Advantage for the first time after installing it. Don't get frustrated yet, there is probably a very simple reason. If you are getting a "statement error" or an "ODBC connection error" when you click the ENTER button, it means you are not getting connected to the database. Have you created the 'sfaservr' database device on your DBMS? More Info Have you created your ODBC DSN? More Info Have you created your database tables? More Info Have you created a Super User? More Info Are you logging into Reseller Advantage with the correct UserId and Password? More Info If you are getting a "Protection Violation", "Run-Time Error", or "Active-X Component can't create object" you may have a system problem. Are you running out of disk space or memory? If not you may need technical support. Email us a copy of your error log file(s). Problems Connecting To The Database Problems connecting to the database are the same as illustrated above: Have you created the 'sfaservr' database device on your DBMS? More Info Have you created your ODBC DSN? More Info Have you created your database tables? More Info Have you created a Super User? More Info Are you logging into Reseller Advantage with the correct UserId and Password? More Info