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Reseller
Advantage
General
1. What are
the system requirements for Reseller Advantage?
2. Is database
software included with Reseller Advantage?
System Set Up and
Configuration
1. When
setting up Reseller Advantage, I built a new database device in SQL Server,
started Reseller Advantage and tried to log in. Why do I get the error message
"Statement Error"?
2. How
do I add additional branches for my company in Reseller Advantage?
3. How
do I assign a salesperson to a branch for my company in Reseller
Advantage?
4.
After setting myself up as a Super User, I tried to edit my Contact record in
Reseller Advantage and received the following error message: "Runtime error:
Protection Violation - See error.log for run information".
5. When
I was trying to save a new contact in Reseller Advantage, I received the
following error message: "[MICROSOFT][ODBC SQL Server Driver][SQL Server]
Updated or inserted row is bigger than maximum size(126 bytes) allowed for this
table."
6. After
setting up Reseller Advantage and running the license program on a test machine,
I uninstalled the software from the test machine. Does that affect the license
program?
Contact Management
1. When
I log on to Reseller Advantage, how can I see other User's calendars and
Activities?
Importing / Exporting
Information
1. Do
I have to install a copy of Reseller Advantage on the server machine in order to
do the initial downloads from vendors (Ingram, Tech Data, etc)?
2. To
successfully set up the Reseller Advantage accounting package integration module
- does PeachTree need to be installed on every machine that has Reseller
Advantage?
3. When
running the product download from a vendor, I received the error message
"Runtime error: index: 2 is outside of collection bounds".
Sales Orders
1. I know that I should set up a directory "C:\temp"
to provide a holding area for exported sales orders. If we have several seats of
Reseller Advantage with several sales people exporting sales orders, can the one
"temp" directory on the server accommodate all users?
2. When I create a
sales order, deal, or purchase order, are they saved forever in the
database?
3. As a salesperson, when I log on to Reseller Advantage, can I
see other salespeople's deals and sales orders?
Reseller Order Purchasing
Purchase
Orders (POs)
1. When I create a PO and the products
are delivered, how do I close out that purchase order or confirm that the
products were received?
2. Is there a way to associate serial numbers with
products on specific line items on a Sales Order or Purchase Order?
Reseller on the Web
General
1. What are the system
requirements for Reseller on the Web?
System Set
Up and Configuration
1. When I'm setting up Reseller on the
Web, why do I get the error message "Cannot connect to
database"? |
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FAQs for |
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General
1. What
are the system requirements for Reseller Advantage?
A) Reseller Advantage runs on almost any computer
with Microsoft Windows 95, 98, 2000, NT 3.51, NT 4.0 or NT 4.0 Terminal Server.
The minimum recommended configuration on a client machine is:
- Pentium 166Mhz or higher
- 32 Meg of memory (RAM)
- 50 Meg of free disk space
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2. Is
database software included with Reseller Advantage?
A) No. Since many end users already have a
database management software system (DBMS) installed, or prefer to use a
specific brand or version that they are familiar with, we decided not to include
it. Reseller Advantage can access any Open Database Connectivity (ODBC) compiant
DBMS such as Microsoft SQL Server or Sybase SQL Anywhere to store and retrieve
all the data used by the Reseller Advantage system. Because you can choose a
DBMS that's right for you, as your business grows your chioce of DBMS will allow
the Reseller Advantage system to grow with you to virtually any size. For
multi-user set ups, the DBMS usually resides on a server such as Windows NT
Server.
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System set up and
configuration
1.
When setting up Reseller Advantage, I built a new database device in SQL
Server, started Reseller Advantage and tried to log in. Why do I get the error
message "Statement Error"?
A) Make sure you read the Getting Started Manual
and follow the directions carefully. You missed two important steps.
1.
You have to create a new ODBC entry on your machine to point to the new database
device you created.
2. When you start Reseller Advantage, before you log
in double click on the logo in the top half of the log in screen, type in the
password ("guest" is the default), enter the Data Source name for the ODBC entry
you created, the database Signon ID and Password, and click the "Create
Tables" button.
Please refer to the Getting Started Manual for more
details.
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2. How
do I add additional branches for my company in Reseller
Advantage?
A) From the main screen in Reseller Advantage,
click on File / Administration / List Box Items to bring up the List Box
Maintenance window. On the left side of the window in the Tables section click
on "Branches". On the right side of the window, click on the New button and
enter a new, uniqe Short Name to identify the additional branch and then enter a
Long Name that describes the branch for your users. Click OK to accept your
changes and close the List Box Maintenance window.
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3. How
do I assign a salesperson to a branch for my company in Reseller
Advantage?
A) Log on to Reseller Advantage as the
salesperson. From the main screen in Reseller Advantage, click on File / User
Preferences to bring up the User Preferences window. Click the List Box for the
Default Branch field and select the branch to assign the salesperson to. Click
OK to accept your changes and close the User Preferences window.
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4.
After setting myself up as a Super User, I tried to edit my Contact record in
Reseller Advantage and received the following error message: "Runtime error:
Protection Violation - See error.log for run information".
A) Make sure your database software is current.
See the message for Microsoft SQL Server 6.5 Users at the top of this
page.
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5.
When I was trying to save a new contact in Reseller Advantage, I received the
following error message: "[MICROSOFT][ODBC SQL Server Driver][SQL Server]
Updated or inserted row is bigger than maximum size(126 bytes) allowed for this
table."
A) Make sure your database software is current.
See the message for Microsoft SQL Server 6.5 Users at the top of this
page.
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6.
After setting up Reseller Advantage and running the license program on a test
machine, I uninstalled the software from the test machine. Does that affect the
license program?
A) No. The license program must be run on each
machine that has Reseller Advantage installed. The licensing does not restrict
the number of machines that you can install the software on. It restricts the
number of users that can be added to the system.
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Contact Management
1.
When I log on to Reseller Advantage, how can I see other User's calendars and
Activities?
A) If you are a member of a "User Group" in Reseller
Advantage, you can click on the Goup View button on the Schedule/Mail tab within
Reseller Advantage to see information for other Users in the User
Group.
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Importing / Exporting Information
1.
Do I have to install a copy of Reseller Advantage on the server machine in
order to do the initial downloads from vendors (Ingram, Tech Data,
etc)?
A) Technically no you don't. However, all
downloads (not just the initial ones) must be run from the same machine each
day. Typically this is scheduled for the evening and therefore we recommend
running it on the server because it will be less likely to be shut down at
night. The product downloads do require a copy of Reseller Advantage to be
installed.
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2.
To successfully set up the Reseller Advantage accounting package integration
module - does PeachTree need to be installed on every machine that has Reseller
Advantage?
A) No. Only the order administrator(s), or
purchaser(s) need need to have both Reseller Advantage and the accounting
package installed on their machines, since they are the people exporting
Reseller Advantage orders to the accounting software.
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3.
When running the product download from a vendor, I received the error message
"Runtime error: index: 2 is outside of collection bounds".
A) Make sure that you are keeping up with the
"mapping" of product heirarchies from vendor's systems to your system. If you
don't, you may wind up with too many new top level categories for the current
system to handle. Although this should not be a problem for most users, to help
avoid it we have made some modifications which will be available in version 3.3
of Reseller Advantage.
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Sales Orders
1. I know that I should set up a directory
"C:\temp" to provide a holding area for exported sales orders. If we have
several seats of Reseller Advantage with several sales people exporting sales
orders, can the one "temp" directory on the server accommodate all
users?
A) A separate "temp" directory on the server should
be set up for each user (i.e. "C:\tempUserA", C:\tempUserB", etc.). This can be
done from the "File/User Preferences" drop down menu from within the main window
in Reseller Advantage. All the settings available in "User Preferences'" should
be set separately for each user.
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2. When I create a sales order, deal, or purchase
order, are they saved forever in the database?
A) The system will not automatically delete any
deals, sales orders or purchase orders. Currently, the only way to remove them
from the system is to delete them manually. An archiving system is being
considered for a future release.
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3. As a salesperson, when I log on to Reseller
Advantage, can I see other salespeople's deals and sales orders?
A) As a salesperson (without Deal Administration or
Order Administration permissions), you can see and open other salespeople's
Deals and add related Comments or Activities to them, but you cannot make any
changes. If you are a member of a User Group, and that Group is assigned as the
Owner of a Deal, you can make changes to that Deal before it becomes a Sales
Order. If you have Deal Administration permissions, you can also make changes to
other User's Deals.
Only Users with Order Administration permissions can
see other User's sales orders.
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FAQs for |
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Purchase Orders (POs)
1. When I create a PO and the products are
delivered, how do I close out that purchase order or confirm that the products
were received?
A) A PO's status is automatically marked "Ordered
From Distributor" when the "Accept Order" button is clicked on the Buying Report
tab in the Order Processing module. The status is changed to "PO Exported" when
the "Export Order" button is clicked in the PO Workbook and the PO is exported
directly to your accounting system to a comma delimited text file.
It is assumed that your accounting system is used to
manage inventory and therefore will also be used to receive products from
POs.
As a buyer or a purchaser for your company, it may be
helpful to isolate POs by status such as "New Purchase Orders" that require
further processing within the Order Processing module. You can do this by
selecting a status from the status list box on the Purchase Orders tab and
clicking the Search button.
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2. Is there a way to associate serial numbers
with products on specific line items on a Sales Order or Purchase
Order?
A) Currently serial numbers are not supported. It
is being considered for a future release.
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FAQs for |
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General
1. What are the system requirements for Reseller
on the Web?
A) Reseller on the Web runs on Windows NT Server
4.0 with the web server Internet Information Server (IIS) 3.0 or 4.0 installed.
Clients can access the web site with the browsers Internet Explorer 4.x or
Netscape Navigator 4.x. Reseller on the Web uses any Open Database Connectivity
(ODBC) Database Management System (DBMS) to store and retrieve information. The
proper ODBC drivers for the DBMS must also be installed on the web server (they
are usually installed automatically when the DBMS is installed).
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System set up and
configuration
1. When I'm setting up Reseller on the Web, why
do I get the error message "Cannot connect to database"?
A) In order for the system to make the connection,
you have to have a "GUEST" user with a "GUEST" password entered in Reseller
Advantage. For more information, consult your Reseller on the Web User's
Manual.
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2. Can I install Reseller on the Web and my
database on the same machine?
A) Yes, this configuration is fine for most web
sites. However, for web sites with a significant amount of traffic you can
improve web site performance by separating the web server (with Reseller on the
Web) and the database management system (DBMS) on to separate
machines.
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