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Contacting a Tech Support Representative Contact Us by Email: Please include in your email: Your Reseller Advantage customer Id# and current version of Reseller Advantage. Please be as descriptive as possible when explaining the problem. If you are getting a "Protection Violation", "Run-Time Error", or "Active-X Component can't create object" error, please do the following: Using windows explorer, navigate to your Reseller Advantage install directory (usually C:\reseller) and locate a file(s) called "error.log" and "radv_error.log". Attach these files to your email. You may have one or both of these files depending on which ResellerAdvantage modules you have installed. Send the message to support@reselleradvantage.com. You should get a response within 1 business day. Reseller Advantage reserves the right to charge on a by-incident basis for technical support via email based on your Service Contract. Contact Us by Voice Mail: Please include in your message: Your Reseller Advantage customer Id# and current version of Reseller Advantage. Please be as descriptive as possible when explaining the problem. You should get a response within 1-2 business days, providing you have phone support included in your Service Contract. Call us at (518) 872-2011 Reseller Advantage reserves the right to charge on a by-incident basis for technical support via telephone based on your Service Contract.